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Privacy Policy

The right to be let alone is indeed the beginning of all freedom.

This privacy policy ("Policy") discloses the privacy practices for any websites or software Services (including any applications developed for iPhone, Android, Mac, Windows, or Linux) owned by Paymo. Each of the websites and/or services covered by this Policy is referred to as a "site" or "sites."

Your privacy is extremely important to us, and we're committed to protecting it. If you have any questions about this Privacy Policy, please email our Data Protection Officer at [email protected].

1. By using Paymo, you agree to the collection and use of your data ("Personal Data") and your customers' data ("Customer Data").

Personal Data
Such data may include your name, username, password, email address, business information, and relevant demographic information. In addition, we may automatically collect information about your computer, device, or internet access, such as your IP address, web browser, internet service provider (ISP), referring/exit pages, platform type, and usage of our sites and applications.

Customer Data
You may submit various data types to the Sites for storing & processing Customer Data. Customer Data may include, without limitation, personal information such as your customers' names, email addresses, and phone numbers, potential customers, and other users of and visitors to your websites or any other properties (“People”). We will only use, disclose, and otherwise process Customer Data for the purposes set forth in your agreement with us.

How we use the data we collect

To provide & maintain our products and services
To process your customer support inquiries and deliver customer service
To process your payments
To control unauthorized use or abuse or detect, investigate, and prevent activities that are unlawful or that violate our policies
To monitor usage or the service
To communicate directly with you by sending you newsletters, promotions, special offers, or information about new products and services.

Sharing Your Information with Third Parties

We share your data strictly with sub-processors/companies that allow us to operate the service, as follows:

Data Hosting
Amazon Web Services, Inc.

Customer Support
Customerly Ltd.

Payment Information
Any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor, PayPal (Europe) S.a.r.l. Et Cie, S.C.A. We never receive or store your full credit card. By using Paymo, you agree with us to collect and use your data. PayPal commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry-standard security.

2. We will never sell or rent any information with third parties.

3. Data Ownership
You always retain ownership rights you may have in any content, data you upload, or otherwise provide to us through the sites (the "user content").
We provide an open API that gives you access to all data stored in Paymo. However, we limit access to personal data to those needing to perform the processing (our technical support team).

4. Data Security & Protection
Security procedures are in place to protect the confidentiality of your data. Paymo implements and maintains a risk-based information security program that includes administrative, technical, and organizational safeguards to protect the confidentiality, integrity, and availability of Personal and Customer Data.

5. You have the Right to be Forgotten. You can delete all data related to your account at any time.

6. We don't tolerate spam. We will email customers only with service-related announcements.

7. Paymo uses "cookies" to store session information and will thus set and access cookies on your computer(s).

8. EU individuals have rights to access personal information about them, to limit use and disclosure of their personal information, and to ensure that such personal information is accurate and relevant for the purposes for which it is collected. Paymo is committed to respect these rights (Right to Access, Right to be Forgotten & Data Portability).
In case of a security breach all affected customers will be notified by email and directly in the app within 72 hours of first having become aware of the breach. Paymo designs and develops all systems with Privacy in mind and follows best practices such as data minimisation and limiting the access to personal data to those needing to act out the processing (our technical support team).

9. This website uses the Google AdWords Remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Paymo website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Last updated on November 18th, 2024